It also lets the hotel staff get to know a person's preferen
It also lets the hotel staff get to know a person's preferences.
"We have a guest today that's celebrating her 100th stay at the hotel," says Ms Paperd. "We were able to look at what she usually consumes and put more of these items in her minibar."
Another example is The Peninsula Hotel chain.
This group of luxury hotels has a team of 27 designers led by Ingvar Herland who work at a hub in Hong Kong, aiming to constantly remake the hotels so they keep at the cutting edge of technology.
At Peninsula Tokyo, for example, all the discreet individual systems that are separate and analogue in a traditional hotel - entertainment, web, television, etc, are digital and related.
Imagine being on a business trip and after a long day, relaxing in your room watching a movie and listening to music.
Suddenly there is a phone call - as soon as you pick up, the entertainment system is muted, so that you can immediately switch into a professional mode.
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